Tech Support Senior Representative

-Position

Tech Support Senior Representative

-Summary

The Tech Senior Representative is responsible for include providing support to all XXX technicians, assisting in corporate operations, and communicating effectively both within the company and to outside parties.

-Essential Duties

・Business execution of the contents of the main task list.
・Answer and direct phone calls.
・Receive daily/weekly/monthly reports from stores and check them for accuracy.
・Maintain contact lists of vendors and ensure good business relationships.
・Act as the point of contact representing the Tech Department for internal and external parties.
・Interpret Japanese to English and vice versa to ensure effective communication between corporate management, employees, and vendors.
・Liaise with multiple vendors and in-company departments to handle requests and queries from the Technical Director and the Tech Department.
・Book travel arrangements (flights, hotels) for technicians' business trips.
・Support ensuring that new games are set up properly and functioning.
・Assist with updates of machines installed at the stores (Japanese and American games).
・Provide support for layout change tasks such as scheduling and arranging available personnel.
・Maintain parts inventory for all stores and HQ.
・Assist in ensuring that parts ordered by the stores are accurate.
・Receive and confirm requests for supplies and consumables from stores, then place orders.
・Create shipping labels for parts, uniforms, and loan items (US, Japan).
・Assist with payment tasks when necessary.
・Check and confirm scheduling, preparations, and communication with stores regarding new store transfer equipment.
・Order and send tools for new stores (send requests to operations and HQ tech).
・Conduct tasks in the main task list.

Non-Essential Duties
・Maintain high ethical standards in the workplace.
・Report all irregular issues and problems to general management for solutions.
・Maintain good communication with all employees and outside contacts.
・Comply with and maintain confidentiality of all company policies and procedures.
・Responsible for maintaining a clean and safe working area.

-Working Hours

9:00~18:00

-Working Location

Brea, CA

-Salary and Benefit

$25~$26hr

Health, dental, and vision insurance

401K

10 days of PTO in the first year

Sick Leave

-Holidays

Saturday,  Sunday and national holidays.

-Qualifications

・Proficiency in Microsoft Office, especially Excel

・Bilingual in English/Japanese (at least understanding Japanese required)

・Excellent time management skills and the ability to prioritize work

・Attention to detail and problem-solving skills

・Strong organizational skills with the ability to multi-task

・Excellent written and verbal communication skills