Job No :
About the Company:
A major Japanese Company
Job Details
-Position
カスタマーサービス（コールセンター）
-Summary
大手日系航空会社がカスタマーサービス（コールセンター）を募集します。
-Essential Duties
Handle all customer inquiries related to travel arrangements
Assist with ticketing, booking, and changes to travel itineraries
Provide information and support to meet customers’ needs and promote XXX
Perform general administrative tasks related to customer service operations
Operate computer systems and phone equipment (headsets/handsets) for extended periods
Other duties as assigned
Details will be explained during the interview.
-Working Hours
8-hour shifts between 5:00 AM – 3:00 PM PST / 6:00 AM – 4:00 PM PDT, including weekends and holidays
-Working Location
Torrance, CA
-Salary and Benefit
Company Holidays, Sick Leave, Vacation, Health Insurance (Medical / Vision / Dental)
401(k)
Flexible Spending Accounts
Employee Assistance Program
Life Insurance
Travel Benefits (International & Japan Domestic Flights)Pre-Tax Mass Commuter Benefit
Bereavement Leave
Longevity Awards
Educational Assistance
-Holidays
週休2日
（土日のどちらか出勤になることが基本）
チームメンバー間でのShif SwapやDay Trade (勤務日の交換)制度もあり
-Qualifications
Japanese / English bilingual (Japanese proficiency required)
Ability to work 8-hour shifts, including weekends and holidays
Good dependability and attendance record
Excellent communication, listening, and interpersonal skills
Strong reading comprehension and analytical skills
Proficiency with interactive computer systems and telephone equipment
Associate’s Degree preferred
Must be legally authorized to work in the U.S. (no visa sponsorship available)