IT Support Specialist

-Position

IT Support Specialist  (Full-Time, Exempt)

-Summary

The IT Support Specialist II is the first line of response for all technology issues across Tenshou

Collection operations. 

-Key Responsibilities:

1. Technical Support & Help Desk

• Serve as first-line technical support for all internal hardware and software issues across corporate

and unit teams via the ticketing system.

• Triage, prioritize, and resolve all support tickets within established SLA; communicate status

updates proactively to requestors.

• Support cross-functional technology projects related to new restaurant openings and systems

deployment.

• Assist with technology setup for new hires: device configuration, software installation, account

provisioning, and onboarding support.

• Perform additional IT support duties as directed by the IT System Administrator.

2. Device & Systems Management

• Configure and provision laptops, smartphones, tablets, and other company-provided devices.

• Maintain and update device inventory, software licenses, and access credentials.

• Monitor device compliance and assist with Microsoft Intune policy updates and MDM enforcement.

• Manage device lifecycle: setup, deployment, maintenance, and secure decommissioning.

• Maintain and update internal IT documentation and standard operating procedures - ensure all

changes are documented.

3. Network & Infrastructure Support

-Working Hours

9:00 - 18:00

-Working Location

Cerritos, CA

-Salary and Benefit

・$70,720 - $75,500  Annually

・Health, Dental, and Vision Coverage

・Paid Time Off and Holiday.

・401(k)

-Qualifications

Required

• 1-3 years of experience in IT support or a related technical role.

• Working knowledge of Windows 11, Microsoft 365, and network fundamentals.

• Experience with device management: provisioning, MDM (Microsoft Intune preferred), and lifecycle

management.

• Strong troubleshooting skills with the ability to communicate technical issues clearly to non-